IPTV FAQ: honest answers before you order

Three details for the Xtream Codes login (server URL, username, password) and an M3U link for players that use one, plus a short guide for your device. Everything arrives by WhatsApp or email, usually within minutes.

No. A recent smart TV, a Fire TV Stick, an Android TV or Google TV device, an Apple TV, a phone, a tablet or a computer all work. See the setup guides.

We do not offer free trial accounts. Instead, every first order has a 7-day money-back guarantee, and the 3-month plan at $29 is the cheapest way to start.

IPTV is simply a way of delivering TV over the internet, and the technology itself is legal: many broadcasters and broadband companies use it. What matters, in both the UK and the US, is whether the content is properly licensed for the place where you watch.

You are responsible for using any service in line with the laws where you live. If you are unsure about a particular use, we suggest checking official guidance in your country.

Yes. In the United Kingdom you need a TV Licence to watch or record programs as they are shown live on TV, on any channel and any device, and to use BBC iPlayer. That applies whatever service you use. The rules are explained on the official TV Licensing website.

No. The United States has no TV licence fee for viewers.

We recommend 15 Mbps for HD and 25 Mbps for 4K, measured on the device you watch on. Add the speeds together if two screens play at once.

Evenings are when home networks are busiest. Plug the device into the router with a cable, use the 5 GHz Wi-Fi band, restart the router and raise the buffer size in your player. If it continues, message us: we can switch you to another server.

Usually not: a VPN adds a detour and can slow the stream down. For smooth playback the things that help are a cable, 5 GHz Wi-Fi and a router restart.

Yes, on a phone, tablet or laptop with a reasonable connection. The number of screens playing at the same time stays the one of your plan. Hotel Wi-Fi can be slow, so lower the quality if needed.

Codes are for your own household. Installing the app on several of your devices is fine; giving the codes to friends or neighbors is not. When too many devices connect at once from different places, the access can be blocked.

As many as you like in your home. Your plan decides how many play at the same time: one, or two with the family plan.

Ask support and we generate new login details for you, for example if you think someone else has your codes.

Through a secure payment link with Visa, Mastercard, American Express, Apple Pay or Google Pay. We never see your card details.

No. Each plan is paid once and stops on its end date. We message you a few days before; you decide whether to continue.

If the service does not work in your home and support cannot fix it within 7 days of receiving your codes, you get a full refund to your card or wallet. Details are on the refund policy page.

IPTV Smarters Pro on Fire TV, Android and many smart TVs; TiviMate on Android TV and Google TV if you like a cable-style guide; IBO Player on Samsung and LG models without Smarters.

No. IPTV Smarters Pro, TiviMate and the other players are made by independent developers. XerquvaTV 4K is not affiliated with them; we provide the content you load into those apps.

Yes. “xerquvatv4k” is simply how many people type our name, and it is also our web address: xerquvatv4k.shop. We are not linked to other services with a similar name.