Every first order of a plan is covered for 7 days. The idea is simple: you should not be stuck with a subscription that does not work in your home.
When it applies
If a technical problem stops channels from playing and contacting support does not fix it, you get the full amount back. The seven days start when we send your codes.
What we check together first
- the three login details, copied without a stray space or a swapped letter
- your app version, which may need an update
- your home network: router restarted, device on a cable or closer to the router
Most of the time the cause turns up in a few minutes.
How to ask for a refund
- Send a message on WhatsApp or to [email protected].
- Tell us the contact you ordered with and the device where nothing plays.
- Once confirmed, the amount goes back to the card or wallet you paid with.
When it does not apply
Requests after day seven while the service works normally, and access blocked because the codes were shared outside the household.